ABC Call Volume Trend Analysis

Inbound customer support is defined as the call centre which is responsible for handling inbound calls of customers. Inbound calls are the incoming voice calls of the existing customers or prospective customers for your business which are attended by customer care representatives. Inbound customer service is the methodology of attracting, engaging, and delighting your customers to turn them into your business' loyal advocates. By solving your customers' problems and helping them achieve success using your product or service, you can delight your customers and turn them into a growth engine for your business.